Clear, fair, and built around 48 hours' notice.

A £20 deposit is required to secure all treatments and treatment packages.

• The £20 deposit goes towards the total treatment cost. It is part of your payment, not an extra charge.
• This policy applies to all treatments, treatment packages, courses and combo bookings.
• The deposit is retained and non-refundable if you cancel or reschedule with less than 48 hours' notice, or if you do not attend.

We understand that plans can change.

• Clients may reschedule their appointment with at least 48 hours' notice.
• Appointments can be rescheduled through the client portal or by contacting Saina Skin Clinic directly.
• Rescheduling with less than 48 hours' notice means the £20 deposit is retained and non-refundable.
• Repeated last-minute rescheduling may require full payment upfront for future bookings.

Please arrive on time so we can give you your full treatment.

• If you arrive more than 15 minutes late, your treatment time may be shortened so we don't run into the next client.
• Depending on how late you are, the appointment may need to be rescheduled or cancelled.
• If the appointment is cancelled due to late arrival, the £20 deposit is retained and non-refundable.
• The treatment price stays the same even if the time is shortened due to late arrival.
• If you're running late, please call ahead and we'll do our best to help.

• We kindly ask clients to provide at least 48 hours' notice for cancellations.
• If you cancel less than 48 hours before your appointment, or do not attend, the £20 deposit is retained and non-refundable.
• Repeated last-minute cancellations may require full payment upfront for future bookings.
• If Saina Skin Clinic needs to rearrange or cancel an appointment, you'll be offered an alternative appointment or a full transfer of your deposit.

Our shop is pay and collect, with no delivery.

• Pay securely by card online, then collect your products from the clinic at The Mayfield Centre, Bradford.
• We'll let you know when your order is ready to collect.